Deskless by Design: How to Architect Your Frontline Enablement Strategy
Eighty percent of the global workforce operates on the frontline, executing strategy in fast-paced, regulated environments. Yet they are often expected to perform, stay compliant, and adapt to change using support models designed for desk-based work. Limited time, shifting priorities, and fragmented information lead to inconsistent performance and declining engagement. This session challenges traditional training methods and reframes frontline enablement around how work actually gets done. We’ll dig into the daily pressures frontline employees face, why well-intended training often fails to stick, and how those realities shape behavior on the job. We’ll explore a modern approach that weaves training, compliance, communication, performance support, and coaching into daily work. Participants will explore how AI, microlearning, and in-the-moment support reinforce critical behaviors, meet regulatory requirements, and drive measurable impact without disrupting operations.
After attending this session, you will be able to:
- Identify the unique learning and performance challenges facing your frontline workforce
- Apply right-fit learning and support practices within the busy frontline workflow
- Empower managers to effectively lead their frontline teams
This program is eligible for 1 recertification hour
JD Dillon | Advisor, Speaker, Technologist, Author: The Frontline Enablement Playbook
JD Dillon began his career on the frontline, managing movie theaters and theme parks. With 25 years of experience across operations, talent, and marketing with companies like Disney, AMC, and Kaplan, he’s a trusted authority on performance enablement and a passionate advocate for improving the employee experience. A popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that power real work every day. Learn more about his latest projects at jddillon.com.
*This session will be recorded. Paid registrations require a minimum 24-hour notice to be refunded.
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